Lockout after 5 attempts.
If you attempt to login 5 times using the incorrect password, your account will be locked out. You will not be able to login again for 30 Minutes.
It is important to note that the same error message is shown while the account is locked. (see the image to the right) So there is no indication that the account is actually locked - you will just need to take a break and try again after at least 30 minutes.
This rule attempts to stop robots from attempting to guess your password by trying many different combinations.
Reset Password
If you can't remember your password, you may want to reset it. This however cannot be done while the account is locked. You will see the error message to the right.
You need to wait at least 30 minutes, then attempt to login once, then go to the "Forgotten password" page.
Yes, it is a bit backward to require you to try the login once before resetting, however at the moment this is the only way.
Last Resort !
If you are unable to login or reset your password, then it is ok to request a reset via the Feedback form. You will need to have access to the email account with which you created the account, as this is the only real way we have of verifying you own the account.
It is important to note that the same error message is shown while the account is locked. (see the image to the right) So there is no indication that the account is actually locked - you will just need to take a break and try again after at least 30 minutes.
This rule attempts to stop robots from attempting to guess your password by trying many different combinations.
Reset Password
If you can't remember your password, you may want to reset it. This however cannot be done while the account is locked. You will see the error message to the right.
You need to wait at least 30 minutes, then attempt to login once, then go to the "Forgotten password" page.
Yes, it is a bit backward to require you to try the login once before resetting, however at the moment this is the only way.
Last Resort !
If you are unable to login or reset your password, then it is ok to request a reset via the Feedback form. You will need to have access to the email account with which you created the account, as this is the only real way we have of verifying you own the account.
